In our latest study, we analyzed nearly 200k Tweets to measure user and brand adoption of dedicated Twitter handles for customer service. We're also sharing best practices for exceptional customer service on the network, as demonstrated by top brands around the world.
Download the study to learn:
How often users interact with brands' dedicated customer service handles
Brands' customer service response rates and times
Best practices for stellar customer service on Twitter
...and much more. Fill out the form to the right to read the full study!
"Twitter has established itself as the de facto social media platform for customer service concerns."
Adam Schoenfeld, CEO, Simply Measured