Simply Measured

How Top Brand Marketers Use Twitter for Customer Service

Learn best practices for responding and engaging with your customers on Twitter

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In our latest study, we analyzed nearly 200k Tweets to measure user and brand adoption of dedicated Twitter handles for customer service. We're also sharing best practices for exceptional customer service on the network, as demonstrated by top brands around the world.

Download the study to learn:

  • How often users interact with brands' dedicated customer service handles

  • Brands' customer service response rates and times

  • Best practices for stellar customer service on Twitter

...and much more. Fill out the form to the right to read the full study!



"Twitter has established itself as the de facto social media platform for customer service concerns."

Adam Schoenfeld, CEO, Simply Measured